I have been a patient at this dental surgery for almost 8yrs now. 1st time I had any work done- The dentist put all his... weight on me to remove my tooth, which resulted in my suffering severe lock jaw for 2wks, which I complained to them about, and they could do nothing for. I didnt return for a number of years due to fear post-experience. When I did, I complained of more teeth that were in need of repair. I even stressed Why it had taken me so long to return- I was reassured I would see a different dentist- But was sent to the SAME dentist that messed up my jaw last time. I have been suffering with severe headaches, Earache and toothache- All caused by my teeth, on and off for almost a year. Still waiting for them to be extracted- keep getting fobbed off with Antibiotics. Today I spoke to Maureen, who once getting my details on her screen, changed her tone with me, whilst explaining my situation (please also bear in mind- I have been kept awake ALL night due to toothache and am already in pain, after one hours sleep between 9:30-10:30am this morning, and this is a regular occurance now!) interrupted me to tell me I was shouting at her- when I was calm, then told me to calm down! When all I was doing was explaining- When I reiterated that I was not shouting, she then accused me of interrupting her and not letting her speak- trying to insinuate that I was being aggressive on the phone!!! A patient of your surgery- whereby it says if you are in pain or its an emergency to contact said number-I followed Your procedure only to be told- We can't do nothing for you, but refer you but once we do its out of our hands- These People Referred me to the same place Twice- Even though I had already had a telephone interview during covid- where they told me they couldn't see me, And I aswell as the Hospital, had notified the dentist surgery of the outcome.. So Why Refer me back to the same place again- Dont ALL Patients Matter?!..You can improve By recognising that if a Patient continues to approach you about the same problem, instead of feeding pharmaceutical companies- Tend to your patients- Noone deserves to sit in all this pain, because you all have difficulties communicating between you and agencies efficiently to ensure the wellbeing of All their Patients. Better Customer services- Every black person doesn't need to be accused of being aggressive, or shouting- Systemic Racism at its finest- because I dont know how a woman who is telling you she has severe toothache thats keeping keeping her up all night and stopping her from her daily tasks, and how she has become immune from Antibiotics because all you have done is prescribe her more instead of dealing with the issue- deemed aggressive when we first started talking, I in the same tone and volume, It was fine, until my Identity had been confirmed.read more
where do i start , i was welcomed by the receptionist when i entered, made me feel welcome, then i was called up by a... young gentleman who was a dental specialist and made me feel even more at home. i couldn't belive how thorough my teeth was checked by him and after a little conversation i ended up getting a package hopefully to put a smile back on my face as i do not smile in photos. i look forward to my appointments and cant wait to see the end result, i would recommend any one to use this dentistread more
I had a few composite bonding filings done abroad and one of them fell out leaving one of my front teeth misshapen and... chipped. Came here to have it redone and it’s even better than my natural teeth when they were at their best. No one can tell which tooth I had the composite bonding filling done on as it looks so so natural! Very impressed with the service and result, will definitely be using this clinic for all future dental needs.read more
Had a filling done here today and was really positive experience. Informed throughout and literally didn’t feel a... thing! Not even the anaesthetic needle.. dentist was happy to discuss any other issues in good amount of depth and never felt rushed. A***** experienceread more
Really good dental practice and professional service from end to end. Dentist,Dr Holmes and nurse Simona -was friendly... and helpful. Made me feel at ease and comfortable, which is normally the opposite when going to the dentist! Informative throughout the appointment and with providing advice. Would definitely recommend.read more
Following updated government and NHS guidelines our practice is now OPEN for face to face appointments.
If you are in pain or need to be seen urgently please call 01708 740 372 or email email@example.com